Items returned within 30 days of their original shipment date in the same new condition will be eligible for a full refund or an exchange. Refunds will be charged back to the original form of payment used for the purchase. The customer is responsible for shipping charges when making returns. Duties and taxes and original shipping costs are non-refundable.

Standard shipping within the UK takes roughly 2 working days. You can also select next-day service provided by Royal Mail or DPD. DHL or DPD sends European orders based on the designated country. Transit time varies and takes approximately 5-7 working days. If you live local, in-store collection is available within 1 to 2 business days Purchases are delivered in a black plastic bag See the delivery FAQs for details on shipping methods, costs and delivery times.

You can send it back to:

1-3 High Street
E13 0AD London

or you can visit our return portal on:

thobez.co.uk/returns

Orders placed before 3:30 PM are sent on the same day. Orders placed over the weekend are processed the next Monday.
If you select Next Day delivery, the parcel will be delivered on the Next Working Day. Royal Mail Delivers the parcel from Monday to Saturday.

Yes, we do offer Klarna and Paypal payment options where you can select the most convenient option for you.